FAQs

General

 

Why are there no dead pests underneath my Goodnature trap?
Scavenging is a frequent occurrence so it’s unlikely you’ll see everything that is killed. Rats, 
cats, birds, pigs and dogs scavenge dead critters from below our traps. You can purchase a Digital Strike Counter to get a clearer picture of your trap activity.

What is a Goodnature Digital Strike Counter?
If you’re wondering how many times your trap had been triggered, we’ve got a Digital Strike Counter to do the counting for you. The counter slides onto the CO2 canister of your trap is easy to check and reset. It will track from your first kill up to 99. When the counter hits 24, you know it’s time to replace the gas canister.

How do I know how much CO2 is left in the canister?
You can test-fire the trap to see if there is CO2 remaining. To ensure your traps remain charged, change the CO2 canister every 6 months. See our Quick Start Guide for more details.

How do I refresh the lure?
Our A24 rat trap comes with an Automatic Lure Pump to make it easier to keep rats under constant control. The lure pump reduces how often you need to check your trap to replace the lure. Once installed and activated, the lure pump dispenses lure steadily across six months, ensuring lure is fresh and increasing your trapping success.

I suspect my trap is faulty
If you haven’t already, test fire your trap - see our Quick Start Guide for how to do this safely. Your trap may just need a new CO2 canister. If you still have any concerns get in touch - we’re happy to help!

Can I shift the trap when it is live?
No. For safety, you should never shift a live trap. First, de-gas your trap and test that it has been de-pressurised. Once this is done, it’s safe to move. Check out the Quick start Guide for more details.

Can I purchase extra tree mount brackets?
Unfortunately not at this stage. We'll announce when they're available for purchase in Australia.

I caught a pest! What should I do?
Outdoors: you don't need to do anything. The dead pest will either be scavenged by another animal or slowly decay into the environment.

Indoors: a dead animal will start to smell after a few days, especially in warm weather. To avoid this, we recommend burying the carcass under a few centimetres of soil or compost. If that’s not an option for where you live - pop it in the trash.

When can I stop trapping?
To maintain constant control by managing any re-invading pests, we recommend leaving your trap in place long-term. Remember to refresh the lure monthly, and replace the CO2 and lure every 6 months.

 

A24 rat & mouse trap

 

I already know I have rats. Why should I use the detector cards?
Rodent Detector Cards help you think like a rat, showing you where rats and mice in your area feel safe to eat. That’s the place you need to install your trap, even though it might be somewhere different from where you’ve seen or heard them.

I set my A24 trap by a compost bin, why am I still seeing rats?
Food-rich areas are complex rat trapping sites and may need extra effort to get success. Locations where you see rats, or signs of rats, are not always the best trap locations. To find the best place to set your rat trap, we recommend using Rodent Detectors Cards.

You may also have to disrupt the rats' routine by moving or reducing access to the food-rich sources, if possible, forcing them to look elsewhere - like your trap - for food.

Is the A24 rat trap a danger to wildlife?
We started Goodnature to protect endangered wildlife. This means getting on top of pests, like rats. We stand for solutions that are effective, humane and are easy and safe to use.

All pest control methods come with some risk and each location they’re used in is different, so it’s important to consider your situation when installing your trap - like you would with any form of pest control.

To avoid injuring or killing protected wildlife or any other animal that’s good for nature, it’s important you follow the installation instructions to set up your trap correctly. Simply follow the steps in the Quick Start Guide to make sure each trap is set up to be both effective and safe.

Is the A24 trap safe to use around pets?
If you have pets, there are a few things to keep in mind when installing your A24 rat & mouse trap. Check out our advice on Trap Safety below before you install your new rat trap.

How many A24 rat traps should I get for my land area?
The general rule of thumb is two rat traps per hectare (spaced
 50m apart). If you have a large area for conservation or a complex site such as an orchard or farm, then get in touch - we’re happy to help.

 

Trap safety

 

Safe trapping

A question we get asked, is about the safety of our products around anything that’s not a specific pest our traps are designed to control.

We started Goodnature to protect endangered wildlife in New Zealand, and around the world, so it can flourish again. This means getting on top of pests, like rats. We also want to go about it kindly.

We stand for solutions that are effective, humane and are easy and safe to use in living spaces through to wild places. All pest control methods come with some risk and each location they’re used in is different, so it’s important to consider your situation when installing your trap - like you would with any form of pest control.

Our lures are non-toxic, so safe for people to use and no risk to pets. When installed correctly, non-target species are not able to get into the trap. Read on for advice on using our traps safely.

Advice for safe trapping

To avoid injuring or killing protected wildlife or any other animal that’s good for nature, it’s important you follow the installation instructions to set up your trap correctly. Simply follow the steps in the Quick Start Guide to make sure each trap is set up to be both effective and safe.

Trapping at home

If you have children, here are a few things to keep in mind when installing your trap.

Our traps require a deliberate action to trigger them, this can't be done accidentally. Children are naturally curious. We recommend treating all traps with care and taking the time to explain what the trap is, where it will be and that it isn't a toy.

As well as considering trap locations inaccessible to children, one way to help kids understand they shouldn’t play with traps is to demonstrate the firing action. The Quick Start Guide has steps for how to test fire your trap safely.

Safe trapping - the A24 trap and pets

If you have pets, here are a few things to keep in mind when installing your A24 rat & stoat trap.

When setting up your trap, the recommended height from ground level is 12cm (about a hand width). As this is low to the ground, it’s easy for rats and mice to get into the trap and much more difficult for other animals to - like cats, dogs and chickens.

Another safety measure built into the design is the size of the trap entrance - big enough for pests and too small for adult cats and dogs.

While we’ve never had any reports of any domestic animals being injured by our traps we can never say never, as animals can be inquisitive and have their own will.

If you are worried, or have very small pets (e.g. kittens) that will have access to the trap, here are a few tips to try before setting your trap live.

  • Set the trap up with the lure, but no CO2 canister. You can then monitor your pet’s interaction with the trap before making it live.
  • Set the trap in a location where pets can't interact with it.

Our lures are non-toxic, so safe to use at home. The lure we use to attract rats and mice is chocolate, which isn’t an attractant to common pets like cats, dogs and chickens. They’re likely to be more interested in the pests left under the trap! Although, given most pets are well fed, you may not see this either.

We’re here to help!

If you have any questions about setting up your trap, drop us an email at hello@goodnature.com.au or give us a call on + 1800 317 466.

 

Digital Strike Counter

 

My Counter shows a number, but I haven't seen any dead pests. Is it working?
We get this question a lot. Scavenging is really common if your trap is outdoors. Dogs, cats, and other rats, commonly scavenge dead rats and mice.

How long will the battery last?
The battery should last for up to five years. The device spends most of its time sleeping as it only uses power when the trap strikes or when you check the tally.

My Counter still shows '00'. Why is that?
There are a couple of possibilities:

The first thing to check is the alignment of the counter on the gas canister. It needs to be fully pushed onto the canister and facing directly out and away from the trap. Once installed, remember to test fire your trap to make sure it’s definitely counting correctly.

One other thing to check is that you’re not accidentally zeroing the Counter when you check the tally. To check the tally, quickly press and release the button. Don’t hold the button down too long as this zeros the count.

How do I put the Counter onto the trap?
The compact digital counter slides onto the CO2 canister of your trap. Rotate the Counter anti-clockwise, easing it onto the gas canister. Check out the Quick Start Guide for more detail.

What happens when the Counter gets to 99?
After you’re finished celebrating your successful trapping, rest your Counter by holding down the button until it resets to zero.

Why is my Counter showing kills when I've just got it out of the box?
The Counter is set off by firm jolts and this is something that can happen while your Counter is making its way from us to you. To rest it, simply hold down the button until it resets to zero.

How do I get the Counter off the canister?
To remove your digital counter, rotate the Counter clockwise while easing it downwards.

 

Delivery

Here at Goodnature.com.au we deliver throughout Australia via Australian Post - there isn't an area we don't deliver to. We'll do our best to deliver your order in the fastest and most cost effective way possible - there's nothing worse than playing the waiting game, especially if you've got a pest problem.

Order size Option Timeframe Cost
Trap(s) + other items eParcel 3-10 business days $9.00AUD
 
Trap(s) + other items
Express 2-5 business days $15.00AUD
Accessories eParcel
 
3-10 business days
 
$5.00AUD
Accessories Express 2-5 business days $8.00AUD

 

Returns

We are happy to accept the return of any items if sent back within seven days of the delivery confirmation date. Please first reach out to us at hello@goodnature.com.au and we can go from there.

All products returned must be in their original condition and packaging (except for defective or faulty products for which you are claiming a repair, replacement or refund under clause 4 of our wider terms and conditions which must be read in conjunction with this summary) along with any accompanying accessories and an explanation for returning the products.

 

Guides

Product manuals

A24 Quick Start Guide
The combination of Goodnature A24 self-resetting trap technology, long-life lures, and you, the trapper, are the key to protection against introduced pests. This quick start guide gives you the tools to get great results.

Automatic Lure Pump Instructions
The Automatic Lure Pump (ALP) is the latest advancement in Goodnature’s world-leading conservation technology. These instructions explain how to first activate and then install the ALP into your A24 so your trap stays constantly attractive with fresh lure for 6 months without any need for maintenance visits.

Guides for success

Complex Trapping Sites
When it comes to domestic situations, some trapping sites are more complex than others and require you to do some further analysis to ensure you get success with your traps.

Want to talk?

Contact us

Have questions? Give us a ring or send us a message.
We are available Monday to Friday between 8:30 AM - 3:00 PM AEST.
 
Phone: + 1800 317 466